FAQ
About Us & Partnership
Q1: Are you a factory or a trading company?
A: We are a professional automotive LED lighting solutions provider and wholesale distributor with 16 years of industry focus. We partner with 8+ long-term certified manufacturing facilities in China, and concentrate on product curation, strict quality control, supply chain management and customer service. Compared with direct factories, we offer a wider one-stop product range, more flexible MOQ for trial orders, faster response and dedicated after-sales support—solving the common pain points of working with factories directly: high MOQ, slow communication and inconsistent after-sales.
Q2: How long have you been in the automotive LED lighting industry?
A: Founded in 2009, we have been deeply rooted in the automotive LED lighting sector for 16 years. We started with early cross-border retail, then expanded to Amazon platform operations, and now focus on global B2B wholesale distribution. We have in-depth knowledge of product standards, compliance regulations and market demands across North America, Europe, Southeast Asia and Oceania.
Q3: What types of clients do you serve?
A: We mainly serve global auto parts wholesalers, car modification workshops, auto repair shops, cross-border e-commerce sellers, regional brand operators and fleet maintenance companies. We have tailored cooperation solutions for different order sizes and business models.
Q4: What are your core advantages over other suppliers?
A:
- One-stop sourcing: 500+ SKUs covering headlight bulbs, fog lights, signal lights, interior lights, projector lenses and off-road lighting, saving you the cost of contacting multiple suppliers
- Flexible MOQ: Trial orders starting from 50pcs, friendly for new customers and small businesses
- 2-step QC: Factory initial inspection + pre-shipment re-inspection, ensuring consistent quality lower than 0.1% defective rate
- 24-hour response: Dedicated sales representative for each client, no delayed replies
- Market insight: Regular updates on hot-selling models and compliance changes for your regional market
Orders & Delivery
Q1: What is your minimum order quantity(MOQ)?
A: For standard stock products, we support trial orders starting from 50pcs. For bulk orders, we offer tiered pricing based on total volume. Exact MOQ varies slightly by product model. You can mix different models and even different product categories in one order—a key benefit we offer that most factories do not.
Q2: What is your standard lead time?
A:
- Stock products: 7–10 business days after payment confirmation
- Custom OEM/ODM orders: 15–20 business days for branding/parameter customization; 25–35 days for new housing design. We will update production and shipping progress to you proactively throughout the order.
Q3: Do you support rush/urgent orders?
A: Yes, we offer 7-day rush service for stock products and 12-day rush for standard custom orders. We prioritize your order in our supply chain schedule and follow up closely to ensure on-time delivery. Rush orders go through the same strict quality inspection process—we never compromise quality for speed.
Q4: Can I mix different products/models in one order?
A: Absolutely. Mixed orders are fully supported. You can combine headlight bulbs, signal lights, interior lights and other products in one shipment to save logistics costs and reduce your inventory pressure. This is one of the core advantages of working with a professional distributor.
Q5: Is there a quantity discount for bulk orders?
A: Yes, we offer clear tiered pricing for bulk orders. The larger the order volume, the better the unit price. Contact us with your required models and estimated quantity, and we will send you a detailed wholesale quote.
Products & Quality
Q1: What certifications do your products have?
A: All our products are sourced from certified manufacturing partners and comply with major international standards: CE(EU), FCC(US), RoHS, ECE R37 (for headlight beams) and IP67 waterproof rating for applicable models. We regularly audit our manufacturing partners to ensure they maintain consistent certification and production standards.
Q2: What is your warranty policy?
A: We offer a 1-year global warranty for all our LED lighting products from the date of delivery. For defective products under normal use, we provide free replacement or full refund of the product value. You do not need to ship the defective units back—we handle all logistics costs for warranty claims.
Q3: How do you control product quality?
A: We implement a strict 3-step quality control system, which is more rigorous than most single factories:
- Supplier audit: We screen and evaluate all manufacturing partners on production capacity, certification and quality system on a regular basis
- In-production inspection: Our QC team conducts random inspections during production
- Pre-shipment re-inspection: 100% appearance and function check before packaging and delivery. We keep QC records for every batch and can provide inspection reports upon request.
Q4: Will your LED bulbs cause error codes on the dashboard?
A: Our CANBUS series LED bulbs are built with upgraded decoding chips, compatible with 99% of vehicle models on the market, and will not trigger dashboard error codes, flickering or hyper flash issues. If you have specific vehicle models, you can tell us and we will recommend the most suitable solution for you.
Q5: What is the actual lifespan of your LED products?
A: Under normal operating conditions, our standard LED bulbs have a service life of 50,000+ hours, and our high-end projector lens series reach 60,000+ hours. This is tested under real-world driving conditions, not just laboratory data.
Q6: Do you provide samples for quality testing?
A: Yes, samples are available for all products. Sample fee is charged at sample unit price, and will be fully refunded when you place a formal bulk order later. Sample orders are usually shipped within 3 working days.
OEM/ODM & Customization
Q1: Do you offer OEM/ODM customization services?
A: Yes, we provide full OEM/ODM services through our certified manufacturing partners. We take charge of the whole process from demand confirmation, solution design, production follow-up to final quality inspection, so you only need to communicate with us one point of contact.
Q2: What kind of customization services do you support?
A: We support four main categories of customization:
- Performance customization: LED chip brand selection, lumen output adjustment, color temperature tuning (3000K–6500K), voltage adaptation (12V/24V)
- Brand customization: Laser-etched logo on product, custom retail packaging, branded user manual and labels
- Structure & protection: Custom housing design, IP67/IP68 waterproof rating upgrade, special connector options
- Optical tuning: Beam pattern adjustment (ECE/SAE standard), anti-glare optimization, dedicated design for specific vehicle models
Q3: What is the MOQ for custom orders?
A:
- Logo laser engraving and custom packaging: 100pcs per model
- Parameter and performance tuning: 300pcs per model
- New housing/lens tooling: 500–1000pcs depending on design complexity. We are more flexible on custom MOQ compared to most direct factories.
Q4: Can I make custom packaging with my own brand?
A: Yes, we support full private label packaging, including color boxes, blister packs, neutral packaging and eco-friendly packaging options. We can also add your brand information, website and contact details on the packaging.
Payment, Shipping & After-sales
Q1: What payment terms do you accept?
A:
- Standard bulk orders: 30% T/T deposit, 70% balance before shipment
- Sample/small orders: PayPal, Western Union, T/T are all available
- Large long-term cooperation orders: Payment terms can be negotiated based on mutual trust. We will send you clear photos of finished products and packaging before you pay the balance.
Q2: What shipping methods do you offer?
A: We offer flexible shipping options to match different needs:
- Express: DHL, UPS, FedEx, for samples and small orders (3–7 days delivery)
- Air freight: For medium volume orders (7–10 days delivery)
- Sea freight: For large bulk orders (25–40 days delivery)
- Door-to-door DDP service: Available for major markets, including customs clearance and tax. We will recommend the most cost-effective solution based on your order volume and timeline.
Q3: How do you handle after-sales issues?
A: We promise 24-hour response for all after-sales inquiries. For quality issues, we will confirm with you through photos/videos first. Once verified, we will arrange free replacement in your next order, or issue a corresponding refund—you do not need to ship back the defective products. For bulk quality issues, we can arrange third-party inspection or on-site verification.
Q4: Can you help me source other auto parts besides LED lights?
A: Yes. Based on our 16-year supply chain resources in the auto parts industry, we can help you source other related auto parts such as car accessories, bulbs and electrical parts. We charge a reasonable service fee and apply the same strict QC standard, helping you achieve true one-stop sourcing.
Can’t find your answer? Contact us at kt@zxreek.com or WhatsApp 8615989353611, we will reply within 24 hours.