FAQ

Q1: Are you a factory or a trading company?

We are a professional automotive LED lighting solutions provider and wholesale distributor with 16 years of industry focus. We partner with 8+ long-term certified manufacturing facilities in China, and concentrate on product curation, strict quality control, supply chain management and customer service. Compared with direct factories, we offer a wider one-stop product range, more flexible MOQ for trial orders, faster response and dedicated after-sales support.

Q2: How long have you been in the automotive LED lighting industry?

Founded in 2009, we have been deeply rooted in the automotive LED lighting sector for 16 years. We started with early cross-border retail, then expanded to Amazon platform operations, and now focus on global B2B wholesale distribution.

Q3: What types of clients do you serve?

We mainly serve global auto parts wholesalers, car modification workshops, auto repair shops, cross-border e-commerce sellers, regional brand operators and fleet maintenance companies.

Q1: What is your minimum order quantity (MOQ)?

For standard stock products, we support trial orders starting from 50pcs. For bulk orders, we offer tiered pricing based on total volume. Exact MOQ varies slightly by product model.

Q2: What is your standard lead time?

• Stock products: 7–10 business days after payment confirmation
• Custom OEM/ODM orders: 15–20 business days for branding/parameter customization; 25–35 days for new housing design.

Q3: Do you support rush or urgent orders?

Yes, we offer 7-day rush service for stock products and 12-day rush for standard custom orders. Rush orders go through the same strict quality inspection process.

Q4: Can I mix different products or models in one order?

Absolutely. Mixed orders are fully supported, so you can combine product categories in one shipment to save logistics costs and reduce inventory pressure.

Q5: Is there a quantity discount for bulk orders?

Yes, we offer clear tiered pricing for bulk orders. Contact us with your required models and estimated quantity for a detailed wholesale quote.

Q1: What certifications do your products have?

All our products are sourced from certified manufacturing partners and comply with major international standards including CE, FCC, RoHS, ECE R37 and IP67 where applicable.

Q2: What is your warranty policy?

We offer a 1-year global warranty for all LED lighting products from the date of delivery. For defects under normal use, we provide free replacement or a full refund of the product value.

Q3: How do you control product quality?

• Supplier audit and regular evaluation
• In-production random inspection
• Pre-shipment appearance and function inspection

Q4: Will your LED bulbs cause dashboard error codes?

Our CANBUS series LED bulbs use upgraded decoding chips and are compatible with 99% of vehicle models, helping prevent dashboard errors, flickering and hyper flash issues.

Q5: What is the actual lifespan of your LED products?

Under normal operating conditions, standard LED bulbs have a service life of 50,000+ hours, while high-end projector lens series reach 60,000+ hours.

Q6: Do you provide samples for quality testing?

Yes, samples are available for all products. The sample fee is fully refunded when you place a formal bulk order later.

Q1: Do you offer OEM/ODM customization services?

Yes, we provide full OEM/ODM services through certified manufacturing partners, from demand confirmation and solution design to production follow-up and final quality inspection.

Q2: What customization services do you support?

• Performance customization: LED chip selection, lumen output, color temperature and voltage
• Brand customization: Logo, retail packaging, manuals and labels
• Structure and protection: Housing design, waterproof rating and connectors
• Optical tuning: Beam pattern and anti-glare optimization

Q3: What is the MOQ for custom orders?

• Logo laser engraving and custom packaging: 100pcs per model
• Parameter and performance tuning: 300pcs per model
• New housing or lens tooling: 500–1000pcs depending on design complexity

Q4: Can I make custom packaging with my own brand?

Yes, we support private-label packaging, including color boxes, blister packs, neutral packaging and eco-friendly options.

Q1: What payment terms do you accept?

• Standard bulk orders: 30% T/T deposit and 70% balance before shipment
• Sample or small orders: PayPal, Western Union and T/T
• Large long-term orders: Terms can be negotiated based on mutual trust

Q2: What shipping methods do you offer?

• Express (DHL, UPS, FedEx): Best for samples and small orders
• Air freight: For medium-volume orders
• Sea freight: For large bulk orders
• Door-to-door DDP service: Available for major markets

Q3: How do you handle after-sales issues?

We respond to after-sales inquiries within 24 hours. Once a quality issue is verified, we arrange a free replacement in your next order or issue the corresponding refund.

Q4: Can you help me source other auto parts besides LED lights?

Yes. With 16 years of supply chain resources, we can help source related auto parts while applying the same quality-control standards.